From confirmed order to bill of lading.
Incoterms
We quote FOB as standard — FOB Amman for the Jordanian catalogue and FOB Alexandria for the Egyptian one. Under FOB, our responsibility and cost end once the goods are loaded aboard the vessel at the named port. CIF quotes are available on request if you would rather we arrange the sea freight and insurance.
What an FOB quote covers
| Included | Not included |
|---|---|
| Goods at the quoted unit price | Sea freight |
| Export cartons and palletisation | Marine insurance |
| Inland haulage to the port | Destination port charges |
| Export clearance and documentation | Import duty and local taxes |
| Container loading and sealing | Inland delivery at destination |
Lead times
| Order type | From Jordan | From Egypt |
|---|---|---|
| Catalogue lines, in stock | 7–14 days | 10–18 days |
| Catalogue lines, made to order | 3–4 weeks | 3–5 weeks |
| Private label | 6–10 weeks | 6–10 weeks |
Lead time starts when payment terms are met, not when the order is placed. Ramadan, Eid and the local harvest calendar can extend these; your account manager will confirm dates in writing.
Documentation
Every shipment travels with a commercial invoice, packing list, bill of lading, certificate of origin and health certificate. HALAL certification is issued for the lines that carry it, and phytosanitary certificates where the destination requires them. Tell us at quotation stage what your customs authority asks for — retro-fitting a document after loading is slow and sometimes impossible.
Loading and inspection
Containers are loaded at the factory or at our consolidation warehouse, photographed before sealing, and the seal number is recorded on the bill of lading. You are welcome to appoint a third-party inspection agency (SGS, Bureau Veritas or similar) at your cost; give us notice so loading can be scheduled around the inspection.
Damage and shortages
Check the container seal against the bill of lading before opening. Report any discrepancy within seven days of arrival, with photographs and the packing list, and we will investigate with the carrier and the loading team.